Subsidence Claims Handler: DFP52836

• Due to internal promotions, a renowned National Loss Adjusting Organisation are now seeking an experienced Claims Handler to join their specialist Subsidence Team.
• You will proactively manage and be responsible for your own caseload of subsidence claims.
• Continuous training and development is actively encouraged and fully supported.

Key responsibilities:

• Proactively Manage Subsidence claims through to completion
• Regularly update Clients, Policyholders and their agents
• Assist the field team in completing, reports, tasks and answering calls where necessary
• Ensure referral of work to the field team throughout the day, ensuring correct priorities are communicated and completed and that targets are met on a daily basis
• Managing identified and reported problems within set timescales to ensure adherence to group processes
• Maintain a high level of personal competence
• Actively promote the principle of Treating Customer Fairly
• Respond to requests and tasks set by the Team Leader or Head of Subsidence and Surveying
• Undertake any other tasks that are reasonably assigned to you from time to time

APPLICANT REQUIREMENTS:

• Knowledge and understanding of Subsidence in relation to insurance claims
• Experience of managing technical building claims
• Have an understanding of Claims Handling
• Excellent telephone skills
• Experience and understanding of Customer Service
• Excellent computer literacy
• Articulation and good communication skills
• Flexibility and adaptability
• The ability to organise own workload
• The ability to work in a fast paced and changing environment

Salary & Benefits

• Remote working
• up to £30k per annum
• 25 days holiday
• excellent benefits package
• Monday to Friday