Contractor Performance Manager: DFP52826

• An experienced Contractor Performance Manager is required to join a renowned Loss Adjusters.
• You will play an integral part of their Building Consultancy Division by being a vital link between a network of dedicated and experienced contractors, key clients and all relevant contacts who play a key part within the property repair stage throughout the lifecycle of a Property Claim.

Key responsibilities:

• Monitor contractor performance
• Manage, build, and maintain an exceptional relationship with all relevant parties who are key to the property repair process
• Carry out operational responsibility for the performance of dedicated network of contractors
• Ensure work is carried out compliantly, adheres to health and safety legislation whilst being fully customer-focused providing a first-class customer service throughout the lifecycle of the repair stage
• Carry out audits and manage complaints providing full and satisfactory resolutions

APPLICANT REQUIREMENTS:

• Experienced in Contractor Management, Compliance, Health & Safety Legislation or Building Consultancy dealing with Property Damage Insurance Claims Repairs
• Be able to manage and oversee a network of contractors ensuring the property repair stage runs smoothly and effectively until conclusion and the property is fully restored
• Exceptional client relationship skills, being able to build and maintain with key stakeholders
• Excellent communication skills, verbal, written and face to face
• Technically minded with strong problems solving skills
• The ability to work in a pressured environment working to strict timescales/deadlines achieving KPI’s and adhering to SLA’s
• Comfortable and be able to travel as and when required to attend site and local offices
• Industry qualifications are desirable
• A full clean driving licence is essential
•  Salary up to £55,000 plus car allowance, remote working